This section provides Trax's clients with information relating to service outages, maintenance schedules, general notices and useful contact data. Outlined below you will find information that aims to help you to better plan your usage of our products and services.

The premium services section provides information relating to premium services such as Trax iMatch, Trax.info and the Trax data products; Trax Pricing, Trax Volume and Trax Reference. Clients require a password to access this section of the services notice board.


We encourage all products and/or service users to check this section regularly to keep abreast of the latest schedule of related activities.

 

*** Trax Address Change ***

Please note that Xtrakter Limited, operating as Trax,moved and changed its address and registered office on 25 November 2013.  All written communication and contractual notices must now be addressed to the relevant person at the following address:

 

5 Aldermanbury Square

London

EC2V 7HR

 

Below is a list of important phone numbers:

 

Trax Main Line: +44 (0)20 3655 3500

Client Service Management: +44 (0)20 3655 3440

Sales and Relationship Management: +44 (0)20 3655 3470

 

If you have any questions, please contact Client Service Management at support@traxmarkets.com.

 

Xtrakter Data Centre Migration – BT Radianz and TNS Circuits Move

In connection with the migration of Trax’s data centres due to continued investment in improving our infrastructure, your existing point to point circuits will be ceased by end of March 2014. Trax will be using BT Radianz and TNS as new providers, and we strongly advise all clients to use both circuit providers to connect to us, in order to continue to receive our services.

 

If you have any questions, please contact Client Service Management at support@traxmarkets.com or +44 (0)20 3655 3440