From time to time Trax may need to conduct critical systems work. This may impact on your ability to use our products and services.

We encourage you to check our services notice board on a regular basis to ensure you are kept abreast of any planned activities.


Client Service Management operating hours


Monday to Friday: 08:00 to 18:00
Weekend: No support (unless live high priority issues)

Client Service Management contacts


Telephone: +44 (0)20 3655 3500
Email: support@traxmarkets.com

Trax user pack


If you are an existing client, access the Trax user pack to learn more about:

  • The Trax Match and Trax Report system
  • Trax specifications
  • Latest upgrades
  • How to use differing components
  • Much more...